Privacy Policy

Lyncd Inc. ("Lyncd," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://lyncd.ai and use our services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Lyncd Inc. is located at 650 California St. Floor 7, San Francisco, CA 94108.

1. Definitions

"Data Controller" means the natural or legal person (typically the customer or organization) who determines the purposes and means of the processing of Personal Information.

"Data Processor" means Lyncd, which processes Personal Information on behalf of the Data Controller.

"Personal Information" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, company name, IP address, usage data, and any other information that can be used to identify an individual.

"Processing" means any operation performed on Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, disclosure, or erasure.

2. How We Collect Personal Information

We collect Personal Information through the following means:

Direct Collection

We collect information you provide directly to us when you create an account, subscribe to our services, contact us for support, participate in surveys or promotions, or otherwise communicate with us.

Third-Party Sources

We may receive information about you from third-party sources, such as identity verification services, payment processors, and analytics providers, in accordance with their privacy policies.

Combined Sources

We may combine information collected from different sources to provide and improve our services, personalize your experience, and ensure the security of our platform.

3. What Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, company name, job title, and other information you provide when creating an account.
• Technical Data: IP address, browser type, operating system, device identifiers, and other technical information collected automatically when you use our Service.
• Usage Data: Information about how you interact with our Service, including pages visited, features used, actions taken, and timestamps.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. See our Cookies section below for more details.
• Payment Information: Billing address and payment method details, which are processed by our third-party payment processor (Stripe).
• Communications: Records of your communications with us, including support tickets and emails.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Operate and Maintain the Service: To provide, maintain, and improve our platform and services.
• Personalize Your Experience: To tailor the Service to your preferences and usage patterns.
• Analytics and Improvement: To analyze usage trends, monitor the effectiveness of our Service, and develop new features.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Communications: To send you service-related notices, updates, security alerts, and marketing communications (with your consent where required).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, abuse, and security issues.

5. Your Choices

Marketing Communications: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us at legal@lyncd.ai. Please note that you may continue to receive service-related communications.

Cookies: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of the Service.

6. Protection of Personal Information

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

AI Data Commitment

Lyncd is committed to the responsible use of AI technology. We want you to know:

• Lyncd does not use customer data to train AI models.
• Lyncd does not share customer data with third-party AI model providers for the purpose of model training or improvement.
• Data is sent to AI model providers for inference only when a user explicitly executes projects or tasks within the Service.
• We maintain Data Processing Agreements (DPAs) with our third-party model providers. Contact legal@lyncd.ai for details.

7. Cookies

We use cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for the operation of our Service, including authentication and security.
• Preference Cookies: Used to remember your settings and preferences.
• Analytics Cookies: Used to collect information about how you use our Service, helping us improve performance and user experience.

8. Internal Access

Access to your Personal Information within Lyncd is restricted to designated employees and contractors who need access to perform their job functions. All personnel with access to Personal Information are bound by confidentiality obligations and receive appropriate training on data protection.

9. Disclosure to Outside Parties

We do not sell, trade, or otherwise transfer your Personal Information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Service, processing payments, or performing other business functions, subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.
• Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your Personal Information may be transferred as part of the transaction.

10. Global Transfers

Your Personal Information may be stored and processed in any country where we or our service providers maintain facilities. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including compliance with EU data protection requirements where applicable.

11. Data Retention

We retain your Personal Information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Consent

By using our website and Service, you consent to the collection and use of your information as described in this Privacy Policy. If we make material changes to how we handle your data, we will notify you and obtain your consent where required by applicable law.

14. Minors

Our Service is not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at legal@lyncd.ai.

15. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:

• Access: The right to request a copy of the Personal Information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete Personal Information.
• Portability: The right to request transfer of your Personal Information to another service provider in a structured, commonly used format.
• Erasure: The right to request deletion of your Personal Information, subject to certain legal exceptions.
• Restriction: The right to request that we restrict the processing of your Personal Information under certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at legal@lyncd.ai. We will respond to your request within the timeframe required by applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

17. Jurisdiction-Specific Provisions

European Economic Area (EEA) and Switzerland

If you are located in the EEA or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or Swiss data protection laws, including the right to lodge a complaint with a supervisory authority. For any inquiries related to your rights under these regulations, please contact us at legal@lyncd.ai.

18. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lyncd Inc.
650 California St. Floor 7
San Francisco, CA 94108
Email: legal@lyncd.ai